Frequently Asked Questions

Do I need a referral?

No referral is required. We accept AT Mentor Requests from individuals, their carers or family, or assisting organisations. All you need to do is complete the AT Mentor Request Form and then we will be in contact to discuss your request further.  

What is the process to access an AT Mentor?

We think that the process is very simple - infact, just 6 steps. Take a look at this infographic that explains just how easy it is. 

Is AT Mentoring the right service for me? 

When we receive an AT Mentor Request, we review the information you have provided and contact you to discuss your request’s suitability.

To support participants in deciding if AT Mentoring services is right for them, we provide an AT Mentoring Service Quote, Terms of Service, and Service Agreement with an overview of the services that would be delivered and the estimated cost.  

What does AT Mentoring cost? 

AT Mentoring service activities are charged at $86.79 per hour. We do require participants to enter into a Service Agreement where a minimum of 5 hours of service delivery is agreed upon by both parties. However, you will only be invoiced for the hours used. If additional hours were required, a new Service Agreement would be needed prior to any further service delivery.  

Why do you need my personal information? 

We respect your privacy and will take reasonable steps to keep your personal information private.

We collect some personal, health, and sensitive information about you so that we can identify our service users and check that you are eligible to receive services and understand your support needs.

We only keep the information that we need to provide you with services and when we ask for your personal information, we will tell you why we need it. Please visit our organisation website to view the full Privacy Policy.

What is your cancellation policy?

If you need to cancel or change your appointment, please call our organisation on phone us at iLA on (08) 6202 4728 and a team member will be able to help you. If you wish to cancel your appointment, you are required to give at least 2 business days’ notice before your appointment. If you wish to stop receiving AT Mentoring services, you must provide 2 weeks’ notice to cancel your service agreement.  

What's the difference between an AT Mentor, AT Advisor, and AT assessor?

Our AT Mentors have a Certificate IV in AT Mentoring. AT advisors may be an allied health practitioners, continence nurses, rehabilitation engineers, or AT Mentors. 

AT Assessors must have a university or equivalent degree relevant for providing AT assessments and belong to a professional registration organisation such as the Australian Health Practitioner Regulation Agency (AHPRA).

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